Frequently Asked Questions

Video Tips and Information

Q: Can you explain how to make a video with a template?

A: HDSplash video templates are videos that have been designed to allow you to easily tailor content to your unique needs and marketing goals. The creation of your own video is explained in the introduction video on our home page.

Q: How long does it take the HDSplash video maker program to finalize my video?

A: You will receive your custom-made, professional HD video within one business day.

Q: How does the Splash Video animation software deliver my video?

A: HDSplash will email you a link to allow you to instantly download your video.

Q: What is a .zip file?

A: HDSplash delivers your videos packaged inside a .zip file. This is a compressed file format that allows online uploading and downloading to transfer faster as well as reducing the required storage space of an HD video. If you are not familiar with .zip files you don't need to worry. All major operating systems come with the ability to open .zips and extract the files from them. Click on the download link we email to you, once downloaded double click on it and then you can simply drag and drop the video files anywhere you want to store them on your computer.

Q: What is SEO?

A: SEO, or Search Engine Optimization, enhances the visibility and ranking of your website during searches—and 86% of all internet traffic is generated through search engines.*

Q: Can I insert my own photos in the template?

A: During the customization process, you’ll provide both the text and photos that will best deliver your message. Then our online animation maker will take care of the rest. If you're coming up short on copy or photography we do offer copy points and a photo library that you can use or reference as an example.

Q: What’s the difference between a video made for TV and one made for the web?

A: Web-based video has an HD resolution of 720p, which allows for faster browsing and maximum online impact. Because more and more television viewers expect high-definition video, the TV videos we produce are 1080p and ready for HD broadcast.

Q: Can I use my HDSplash video anywhere?

A: Our web-based marketing videos are viewable anywhere in the world. Presently, the HD videos for television created through our online animation maker are only available in US markets.

Q: How long will my Splash Video have exclusivity in my market?

A: When you make your own animated video with the template that’s perfect for your TV commercial, that template won't be available to anyone in your area for an entire year.

Q: How can I pay for my Splash Video?

A: Our online video maker uses PayPal to ensure secure checkout. You don't need to sign up, just input your credit card information in the appropriate places like any other online store. PayPal is fast, easy, and secure to use.

Q: How do I retrieve my username or password?

A: There is a "Forgot Username or Password" button under the login, this will send you to a page that will ask for the email address associated with your HDSplash account. Then, a message with your username and password will be sent to that email address. You can also send us your request by emailing us at and we'll send you an email with your username and password.

Q: When should I expect to see my preview?

A: Your preview link will be sent to you within one business day. Due to the high demand, if you submit more than one preview request, please note that it can take up to one business day for each preview to be returned. Example, if you submit three videos for preview on Monday, each one can take up to one additional business day, so the last one may not arrive until Thursday.

Q: What if I need to cancel my order?

A: You can cancel any time before we complete your order. Just email us at with your order number, and we’ll assist you in the process.

Q: What if I don’t like my video and want to cancel my order?

A: If you are unsatisfied with your video in any way, please contact us and we’ll help you obtain the video you desire or your money back.

Q: I’ve already downloaded my video and decided I don’t like it, what can I do?

A: Unfortunately once a video is downloaded it can not be returned.

Q: Which browser should I use to create video online with the HDSplash site?

A: works on all major browsers but for best results we recommend that you have the latest version of the browser you prefer to use.
Update Inernet ExplorerUpdate Google ChromeUpdate FirefoxUpdate SafariUpdate Opera

Q: What are your hours of operation?

A: We are open from 9:00 a.m. to 5:00 p.m. MST.

Q: After I create video online, how do I upload to Facebook?

A: Click here for a tutorial!

Q: Once I’ve used your video animation software, how do I upload my video to YouTube?

A: Click here for a tutorial!

Q: When I uploaded my video to Youtube it said I had to Acknowledge third party content. What does that mean?

A: Some of the music in our videos is licensed to us by the original creators. When Youtube finds copyrighted material it notifies the creator and asks them if you are allowed to use it. You are allowed to use it under the licenses we have, just acknowledge that you didn't create it and Youtube will publish your video. If Youtube identifies the music as belonging to Gene Michael Productions, you will need to email the Youtube URL of that video to to be white-listed.

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